Highland Home

Help & support

Questions about the app or your care? We're happy to help.

Contact your clinic's front desk.

Getting into the app

First time: open the link the clinic sent you (text, email or QR code), confirm your birthday, then choose a password.
Forgot your password: on the sign-in screen tap "Forgot password" and we'll email you a code.
Face ID: turn it on in Me › Account › Face ID. You can always sign in with your password instead.

Schedule, move or cancel visits on the Visits tab. Changes go straight to the clinic's schedule.
Need a time that isn't open? Join the waitlist and we'll notify you if one opens.

Turn them on or off in Me › Account › Notifications. If your phone blocked them, allow them in your phone's Settings for Highland Home.

Go to Me › Account › Delete my account. What is deleted and what the clinic keeps.