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Highland

Delete your account

How to delete your Highland app account, made by your clinic, and what happens to your information.

Delete it in the app

1. Open the app and sign in.
2. Tap Me, then Account.
3. Tap Delete my account and enter your password to confirm.

Your app account is deleted right away. You can't undo it, but the clinic can invite you again any time.

Can't get into the app?

Call or email the clinic and ask them to delete your app account. They'll confirm it's you first.

What is deleted

• Your app sign-in: email login, password and Face ID / passkeys
• Your profile photo
• Your home-exercise check-offs, Climb progress and rewards in the app
• Your notification settings and the phone's notification ID

What the clinic keeps

Some information is part of your medical record, which the clinic is required by law to keep. It stays with the clinic (not in the app) for as long as state and federal law require:

• Messages you sent to your care team and their answers
• Survey and assessment answers
• Appointments you booked, moved or cancelled
• Care notes, evaluations and reports

To ask about your medical record, including a copy, contact the clinic. See our Privacy Policy for more.